Frequently Asked Questions

General Inquiries

What are your business hours?

9:00 am to 5:00 pm from Sunday - Friday

You can always place orders online 24 hours a day, 7 days a week. 

We are at the moment only an online store.

We normally take 3 to 5 business days to ship the products ordered within Kathmandu valley. Outside Kathmandu valley, we take 7 to 10 business days and delivery will have to be picked up from the courier company. This period could extend due to various reasons beyond our control.

Yes, we ship all over Nepal.

Payment Information

We accept cash on delivery, Esewa payment (9851163482) and online transfer to our bank account.

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Ameya Group

Sunrise bank

Gairidhara branch

You can still pay for your order via E-Sewa (9851163482). Please message us a screen shot for us to verify receipt of payment. 

Orders & Returns

Unfortunately, we cannot modify an order once it has been placed. You can cancel your order and place a new one if you would like.

An order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases the order value will be refunded after deducting the courier charges and payment gateway charges as applicable.

Your happiness is our highest priority! We hope the products you purchase from us suit you and help you with your concerns.

Due to hygiene concerns,  products once sold are not liable for returns or exchange. However, we will gladly accept returns and replace products when goods are either damaged in transit in an unusable condition, a wrong product is sent or product is lost in transit. All claims for shortages or damages must be reported to customer service on the day of delivery.

Please note that we cannot offer exchanges or refunds on any opened or used products, and products bought on sale.